• Azman Ismail Universiti Kebangsaan Malaysia, Faculty of Economics & Management, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia
  • Nor’ Ain Abdullah Universiti Kebangsaan Malaysia, Institute Islam Hadhari, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia
  • Nor Shaffika Izzaty Zaidey Universiti Kebangsaan Malaysia, Faculty of Social Sciences & Humanities, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia
  • Asmuni Ab Ghani Universiti Kebangsaan Malaysia, Faculty of Social Sciences & Humanities, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia
  • Najihah Omar Universiti Kebangsaan Malaysia, Faculty of Economics & Management, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia


Mentors often play two salient roles in mentorship programs: communication and
support. The ability of mentors to appropriately implement these roles may
have a significant impact on mentees’selfconfidentin performing a task. Even though the nature of this relationship is interesting, the role of mentor as an important determinant is given less emphasized in the tertiary mentorship research literature. Therefore, this study was undertaken to measure the correlated between mentor’s role in mentorship and mentees ‘selfconfident to perform a task using self-report administered questionnaires collected from bachelor degree business student at a public research university in Peninsular Malaysia. The outcomes of SmartPLS path model displayed two major findings: first, communication was positively and significantly correlated with mentees ‘selfconfident in performing a task, secondly, support was positively and significantly correlated with mentees’ self-confident in performing a task. The result confirmed that mentor’s role in mentorship does act as an essential determinant of mentees ’selfconfident to perform a task in the studied organization. Further, discussion, implications and conclusion are elaborated.

Author Biographies

Azman Ismail, Universiti Kebangsaan Malaysia, Faculty of Economics & Management, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia

Associate Professor, PhD

Nor’ Ain Abdullah, Universiti Kebangsaan Malaysia, Institute Islam Hadhari, Address: 43600 Bangi, Selangor Darul Ehsan, Malaysia

PhD Candidate


Allen, T. D., & Finkelstein, L. M. (2003). Beyond mentoring: Alternative sources and functions of developmental support. The Career Development Quarterly 51, 346-355.

Allen, T. D., Day, R., & Lentz, E. (2005). The role of interpersonal comfort in mentoring relationships. Journal of Career Development 31(3), 155-169.

Anderson, E. M., & Shannon, A. L. (1988). Toward a conceptualization of mentoring. Journal of Teacher Education, 39(1), 38—42.

Bandura, A. (1986). Social foundations of thought and action. Englewood Cliffs, NJ: Prentice-Hall.

Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological review, 84(2),191.

Bandura, A. (1997). Self-Efficacy: The Exercise of Control. New York: Freeman.

Bernier, A., Larose, S., & Soucy, N. (2005). Academic mentoring in college: The interactive role of student’s and mentor’s interpersonal dispositions. Research in Higher Education 46(1), 29-51.

Blanchard, P. N., & Thacker, J. W. (2007). Effective training: Systems, strategies, and practices (3rd ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

Byrne, M.W. & Keefe, M. R. (2002). Building research competence in nursing through mentoring. Journal of Nursing Scholarship, 34(4), 391-396.

Campbell, T. A., & Campbell, D. E. (1997). Faculty/student mentor program: Effects on academic performance and retention. Research in Higher Education 38(6), 727-742.

Chin, W.W. (1998). The Partial Least Squares approach to Structural Equation Modelling. In Hoyle, R.H. (eds.) Statistical Strategies for Small Sample Research (pp. 307-341). California: Sage Publication, Inc.

Cummings, T. G., & Worley, C. G. (2009). Organization development & change, (9th Edition). Masan: South-Western Cengage Learning.

David L. DuBois and; Helen A. Neville. 1997. Youth mentoring: Investigation of relationship characteristics and perceived benefits. Journal of Community Psychology, 25 (3), 227–234

Davis, D. J. (2007). Access to academe: The importance of mentoring to black students. Negro Educational Review, 58(3/4), 217-279.

Dennison, S. (2000). A win-win peer mentoring guidebook: A practical manual for designing and managing a mentoring program. Clemson, SC: National Droput Prevention Center.

Fox, A., Stevenson, L., Connelly, P., Duff, A., & Dunlop, A. 2010. Peer-mentoring undergraduate accounting students: The influence on approaches to learning and academic performance. Active Learning in Higher Education 11(2), 145-156.

Foxon, M. (1993). A process approach to the transfer of training: The impact of motivation and supervisor support on transfer maintenance. Australian Journal of Educational Technology 9(2), 130-143.

Friday, E., & Friday, S. S. (2002). Formal mentoring: Is there a strategic fit?. Management Decision 40(2), 152-157.

Gregson, K. 1994. Mentoring. Employee Counseling Today, 6(4), 26-27.

Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2006). Multivariate data analysis. New Jersey: Prentice Hall International.

Hansford, B., & Ehrich, L. C. 2006. The principalship: How significant is mentoring? Journal of Educational Administration, 44(1), 36-52.

Hansford, B., Tennent, L., & Ehrich, L. 2003. Educational mentoring: Is it worth the effort? Educational Research & Perspectives, 30(1), 42-75.

Henseler, J., Christain, M., Ringle,R,. & Sinkovics. 2009. The use of Partial Least Square Path modeling in international Marketing. Advances in International Marketing, 20, 277-319.

Hornby, A. S. (2005). Oxford advanced learner’s dictionary of current English (7th ed.). New York: Oxford University Press.

Irving, E. S., Moore, W. D., & Hamilton, R. J. (2003). Mentoring for high ability school students. Education and Training, 45(2), 100-109.

Ismail, A., & Ridzuan, A.A. (2012). Relationship between mentoring program and academic performance. The mediating effect of self-efficacy. The Proceeding of the 3rd International Conference on Business and Economics Research (ICBER), 12-13 March 2012, Indonesia

Ismail, A., Hasbullah, K., Bakar, R. A., & Boerhanoeddin, A. (2005). Amalan komunkasi dalam program mentoring: Pemindahan pengetahuan, kemahiran dan kebolehan memainkan peranan bersyarat dalam organisasi. Jurnal Pendidikan, 93-115.

Ismail, A., Hasbullah, K., Bakar, R. A., Ahmad, R., & Junoh, A. M. (2006). Pemindahan pengetahuan, kemahiran dan kebolehan mempengaruhi kesan amalan komunikasi antara mentor dan mentee: Satu kajian di sebuah institusi pengajian tinggi awam di Malaysia Timur. Jurnal Kemanusiaan, 7, 33-55.

Johnson, S. K., Geroy. G. D., & Griego, O. V. (1991). The mentoring model theory: Dimensions in mentoring protocols. Career Development International, 4 (7), 384-391.

Kozlowski, S., Gully, S., Brown, K., Salas, E., Smith, E., & Nason, E. (2001). Effects of training goals and goal orientation traits on multidimensional training outcomes and performance adaptability. Organizational Behavior and Human Decision Process, 85, 1-31.

Little, C. A., Kearney, K. L., & Britner, P. A. (2010). Students’ self-concept and perceptions of mentoring relationships in a summer mentorship program for talented adolescent. Roeper Review, 32, 189-199.

Ljungberg, I., Kroll, T., Libin, A. & Gordon, S. (2011). Using peer mentoring for people with spinal cord injury to enhance self-efficacy beliefs and prevent medical complications. Journal of clinical nursing, 20, 351–358.

Long, S. (2002). Mentoring: A personal reflection. New Library World, 103(1174), 94-97.

Lyness, K. S., & Thompson, D. E. (2000). Climbing the corporate ladder: Do female and male executives follow the same route? Journal of Applied Psychology, 85(1), 86-101.

Lynes, M. (2013). Effect of Teacher Mentoring Programme in Malaysia on Improving Teachers’ Self-Efficacy. Malaysian Journal Of ELT Research, 9(1), 1-18.

Merriam, S. (1993). Mentors and protégés: A critical review of the literature. Adult Education Quarterly, 33(3), 161-173.

Mohono-Mahlatsi, L. & Tonder, F. (2006). The effectiveness of mentoring in the Distance Teacher Education Programme at the Lesotho College of Education: Student teachers' and tutors' perceptions. South African Journal of Education, EASA. 26(3), pp. 383–396.

Noe, R. A., Greenberger, D. B., & Wang, S. (2002). Mentoring: What we know and where we might go. New York: Elsevier Science.

Oliver, C., & Aggleton, P. (2002). Mentoring for professional development in health promotion: A review of issues raised by recent research. Health Education, 102(1), 30-38.

Rayle, A. D., Kurpius, S. E. R., & Arredondo, P. (2006). Relationship of self-beliefs, social support, and university comfort with the academic success of freshman college women. J. College Student Retention, 8(3), 325-343.

Riggle, R., Edmondson, D., & Hansen, J. (2009). A Meta-analysis of the relationship between perceived organizational support and job outcomes: 20 Years of Research. Journal of Business Research, 62(10), 1027-1030.

Riley, S., & Wrench, D. (1985). Mentoring among women lawyers. Journal of Applied Social Psychology, 15(4), 374-386.

Russell, J. E. A., & Adams, D. M. (1997). The changing nature of mentoring in organizations: An introduction to the special issue on mentoring in organizations. Journal of Vocational Behavior, 51, 1-14.

Santos, S. J. & Reigadas, E. T. (2002). Latinos in higher education: an evaluation of university faculty mentoring program. Journal of Hispanic Higher Education, 1(1), 40-50.

Santos, S. J., & Reigadas, E. T. (2005). Understanding the student-faculty mentoring process: Its effect on at-risk university students. J. College Student Retention, 6(3), 337-357.

Sekaran, U., & Bougie, R. (2010). Research methods for business: A skill building approach. New York: John Wiley & Sons, Inc.

Stewart, J., & Knowles, V. (2003). Mentoring in undergraduate business management programmes. Journal of European Industrial Training, 27/2(3/4), 147-159.

Sullivan, R. (2000). Entrepreneurial learning and mentoring. International Journal of Enterpreneurial Behavior and Research, 6(3), 160-175.

Tammy D. Allen and; Kimberly E. O'Brien. 2006. Formal mentoring programs and organizational attractionHuman Resource Development Quarterly, 17 (1), 43–58.

Tennenbaum, H. R., Crosby, F. J., & Gliner, M. D. (2001). Mentoring relationships in graduate school. Journal of Vocational Behavior, 59, 326-341.

Tsai, W. C & Tai, W. T. (2003). Perceived importance as a mediator of the relationship between training assignment and training motivation. Personal Review, 31(2), 151-163.

Vieno, A., Santinello, M., Pastore, M., & Perkins, D. D. (2007). Social support, sense of community in school, and self-efficacy as resources during early adolescence: An integrative model. Am J Community Psychol, 39, 177-190.

VanVianen, A. E. M. (1999). Managerial self-efficacy, outcome expectancies, and work-role salience as determinants of ambition for a managerial position. Journal of Applied Social Psychology, 29(3),639–665.

Vroom, V. H. (1964). Work and motivation. New York: Wiley.

Wanguri, D. M. (1996). Diversity, perceptions of equity, and communicative openness in the workplace. The Journal of Business Communication, 33(4), 443-457.

Wetzel, C.M. Kneebone, R.L., Woloshynowych, H., Moorthy, K., & Darsy, A.D. (2006). The effects of stress on surgical performance. The American Journal of Surgery, 191(1), 5-10.

Wood, R. and Bandura, A. (1989). Impact of conceptions of ability on self-regulatory mechanisms and complex decision making, Journal of Personality and Social Psychology, 56, 407-415.

Yamnill, S. & McLean, G. N. (2001). Theories Supporting Transfer of Training. Human Resource Development Quarterly, 12, 195-208.

Yang, Z. (2009). A study of corporate reputation’s influence on customer loyalty based on PLS-SEM model. International Business Research, 2(3), 28-35.

Young, R. W., & Cates, C. M. (2005). Playful communication in mentoring. College Student Journal, 39(4), 692-701.

Zikmund, W. G. (2000). Business research methods, 6th Edition. Chicago: The Dryden Press.

Zuraidah, A. R., Zaiton, H., Masiniah, M., Jamayah, S., Sabasiah, H., & Abdul Halim, B. (2004). Pengenalan mentoring di Institusi Pengajian Tinggi. Kuala Lumpur: IBS.




How to Cite

Ismail, A., Abdullah, N. A., Zaidey, N. S. I., Ab Ghani, A., & Omar, N. (2017). MENTOR’S ROLE IN MENTORSHIP AS A METHOD OF DEVELOPING MENTEE’S SELF-CONFIDENT IN PERFORMING A TASK. Jurnal Kemanusiaan, 13(2). Retrieved from