THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON WORK PERFORMANCE AMONG HEALTH STAFF

Abstract

Work performance has become a major focus in most organizations as the world of work is undergoing massive changes everyday. The purpose of this study is to identify the influence of emotional intelligence on work performance among health staff in a Hospital located in Selangor, Malaysia. This study involves 101 respondents which was chosen through convenience sampling. The quantitative data collected through Emotional Intelligence Questionnaire (EIQ) and Individual Work Performance Questionnaire (IWPQ) were analysed by using multiple linear regression. The result shows that the health staff have a moderate level of emotional intelligence with high level of work performance. The results also indicates that self-awareness, self-management and social skill were significantly influence work performance, whereas social- awareness does not have a significant influence on work performance among health staff. These findings suggest that hospital administrators should be aware that low emotional intelligence can result in lower work performance among health staff. Thus, an effective intervention should address the emotional intelligence among health staff in order to improve their work performance.