A STUDY OF ORGANIZATIONAL IDENTIFICATION AND ITS RELATIONSHIP WITH TURNOVER INTENTION AMONG OPERATIONAL LEVEL EMPLOYEES AT RESORT X
Organizational identification is a psychological variable that explains individualâ€™s sense of belongingness towards his or her organization. The studyâ€™s main purpose is to determine the relationship between organizational identification and turnover intention among operational level employees at Resort X. This study also explores the level of organizational identification as well as the level of turnover intention among operational level employees at Resort X. The methodology used in this study is quantitative data approach. 86 sets of questionnaires are distributed to the employees from operational level at Resort X by simple random sampling. The finding indicates that there is a negative weak relationship between organizational identification and employeesâ€™ turnover intention. It is recommended that future researchers tofurther study both variables in a different industry.
Akgunduz, Y., & Bardakoglu, O. (2015). The impacts of perceived organizational prestige and organization identification on turnover intention: the mediating effect of psychological empowerment. Current Issues in Tourism, 20(14), 1510-1526. https://doi.org/10.1080/13683500.2015.1034094
AlBattat, A. R. S., & Som, A. P. M. (2013). Employee dissatisfaction and turnover crises in the Malaysian hospitality industry. International Journal of Business and Management, 8(5), 62.
Alkahtan, A. H. (2015). Investigating factors that influence employeesâ€™ turnover intention: a review of existing empirical works. International Journal of Business and Management, 10(12), 152-166.
Bamidele, R. (2010). Casualization and labour utilization in Nigeria. Department of sociology and psychology, Fountain university Osogbo Osun State.
BaÅŸar, U., & Basim, N. (2015). Effects of organizational identification on job satisfaction: Moderating role of organizational politics. Journal of Management & Economics, 22(2)
Belete, A. K. (2018). Turnover intention influencing factors of employees: an empirical work review. Journal of Entrepreneurship & Organization Management, 7(03)
Borges W. G. B., Imm, N. S., Cheong, C. B., Chai, L. T., Teik, D. O. L., Nadarajah, D., Chin, L., The, G. M., Aun, L. K., & Mamat, M. N. (2017). Business Research Methods. Subang Jaya, Selangor: SJ Learning.
Blader, S. L., Patil, S., & Packer, D. J. (2017). Organizational identification and workplace behavior: more than meets the eye. Research in Organizational Behavior, 37, 19-34. https://doi.org/10.1016/j.riob.2017.09.001
Boros, S. (2008). Organizational identification: theoretical and empirical analyses of competing conceptualizations. Social Psychology, 42(2), 111-123. https://doi.org/10.1027/1864-9335/a000051
Bothma, C. F. C. & Roodt, G. (2013). The validation of the turnover intention scale. SA Journal of Human Resource Management, 11(1)
Chinwe, M., Umoh, G. I., & Amah, E. (2017). Perceived organizational support and organizational identification in construction firms in Port Harcourt. European Journal of Business and Management, 9(11), 10-17.
Davidson, M. C. G., Timo, N., and Wang, Y. (2010). How much does labour turnover cost?: A case study of Australian four-and five-star hotels. International Journal of Contemporary Hospitality Management, 22(4), 451-466
Edwards, M. R. (2005). Organizational identification: a conceptual and operational review. International Journal of Management Reviews, 7(4), 207-230. https://doi.org/10.1111/j.1468-2370.2005.00114.x
Edwards, M. R., & Peccei, R. (2007). Organizational identification: development and testing of a conceptually grounded measure. European Journal of Work and Organizational Psychology, 16(1), 25-57.
Faldetta, G., Fasone, V., Provenzano, C. (2013). Turnover in the hospitality industry: can reciprocity solve the problem? Revista de Turismo y Patrimonio Cultural, 11(4), 583-595.
Giritli, H. (2015) Organizational identification and turnover intention of employees in the Turkish construction industry. Going North for Sustainability: Leveraging Knowledge and Innovation for Sustainable Construction and Development. 23 November. London South Bank University
Hertogs, P. (2011). Perceived Brand Strength and Turnover Intention: The Mediating Role of Organizational Identification and Psychological Contract Violation. Master Thesis, Tilburg University.
Johnson, M. D., Morgeson, F. P., & Hekman, D. R. (2012). Cognitive and affective identification: exploring the links between different forms of social identification and personality with work attitudes and behavior. Journal of Organizational Behavior, 33(8), 1142-1167. https://doi.org/10.1002/job.1787
Kabir, S. M. S. (2016). Basic guidelines for research: an introductory approach for all disciplines. Research Gate. Available at https://www.researchgate.net/publication/325846982_SAMPLE_AND_SAMPLING_DESIGNS (Accessed: 27 September 2019)
Kaur, B., Mohindru, & Pankaj, D. (2013). Antecedents of turnover intentions: a literature review. Global Journal of Management and Business Studies, 3(10), 1219-1229
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610. https://doi.org/10.1177/001316447003000308
Kumar, R. (2014) Research Methodology: A Step-by-Step Guide for Beginners. 4th Edition, SAGE Publications Ltd., London.
Kumar, R. R. (2011). Turn over issues in the textile industry in Ethiopia: A case of ArbaMinch textile company. African Journal of Marketing Management, 3(2), 32-44.
Li, J., Liang, q. z., & Zhang, Z. Z. (2016). The effect of humble leader behavior, leader expertise, and organizational identification on employee turnover intention. Journal of Applied Business Research, 32(4), 1145-1156. https://doi.org/10.19030/jabr.v32i4.9727
Liu, D., Mitchell, T. R., Lee, T. W., Holtom, B. C., & Hinkin, T. R. (2012). When employees are out of step with coworkers: how job satisfaction trajectory and dispersion influence individual-and unit-level voluntary turnover. Academy of Management Journal, 55(6), 1360-1380.
Moksness, L. (2014). Verbal Measure, or Graphic Measure, or Both? Psychometric Study of Organizational Identification. Master's thesis, UiT Norges Arktiske Universitet.
Ngo-Henha, P. E. (2017). A review of existing turnover intention theories. International Journal of Economic and Management Engineering, 11(11), 2760-2767.
Podnar, K. (2011). Perceived external prestige, organizational identification and organizational commitment: an empirical examination. Teaorija in Praksa, 48(6), 1611-1627.
Riketta, M. (2005). Organizational identification: a meta-analysis. Journal of Vocational Behavior, 66(2), 358-384.
Saeed, I., Waseem, M., & Sikander, S. (2014). The relationship of turnover intention with job satisfaction, job performance, leader member exchange, emotional intelligence and organizational commitment. International Journal of Learning & Development, 4(2), 242-256.
Santero-Sanchez, R., Segovia-Perez, M., Castro- Nunez, B., Figueroa-Domecq, C., & Talon-Ballestero, P. (2015). Gender differences in the hospitality industry: a job quality index. Tourism Management, 51, 234-246
Santhanam, N., Kamalanabhan, T. J., Dyaram, L., & Ziegler, H. (2015). Examining the moderating effects of organizational identification between human resource practices and employee turnover intentions in Indian hospitality industry. GSTF Journal on Business Review, 4(1), 11-19
Stinglhamber, F., Marique, G., Caesens, G., Desmette, D., Hansez, I., Hanin, D., & Bertrand, F., (2015). Employeesâ€™ organizational identification and affective organizational commitment: an integrative approach. PLOS ONE, 10(4)
Taskiran, E. (2017). The moderating role of organizational identification on the relationship between perceived organizational career management and intention to leave. International Journal of Business and Management, 12(11), 73-86
Wang, Z. (2017). Factors that affect employee turnover in five-star hotels in Beijing, China. Degree thesis. Auckland University of Technology.
Wolter, J. S. (2013). Four Essays on Organizational Identification as a Marketing Strategy. Doctoral dissertation. The Florida State University.