Benefits of Service Learning for Undergraduate Students of Education, Universiti Teknologi Malaysia


  • Siti Manisah Ibrahim Sekolah Pendidikan, Fakulti Sains Sosial dan Kemanusiaan, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor
  • Zainudin Hassan Sekolah Pendidikan, Fakulti Sains Sosial dan Kemanusiaan, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor
  • Rudy Anak bayang Sekolah Pendidikan, Fakulti Sains Sosial dan Kemanusiaan, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor


Service-learning is a pedagogical method that integrates classroom learning with community service and helps improve a student's learning experience. This study aims to identify the benefits of involvement in learning-services to students of Master of Education Universiti Teknologi Malaysia, Skudai, Johor. The methodology of the study is to use qualitative methods using semi-structured interviews with eight respondents using two students and six students based on sampling. Qualitative descriptive data are collected and grouped according to appropriate themes. The findings of the study show that UTM undergraduate students benefit from three main aspects related to academics, civic involvement and personal development involved in the implementation of service-learning programs. Academically, learning-services increase understanding of the subjects taken, interest and improvement of High Level Thinking Skills. Overall civics, on the other hand, students are more important, appreciative and their perspectives on themselves and life nearby are also changing. Students can also use important knowledge such as self-importance, teamwork and leadership. Through the findings of this study, the university is expected to provide stronger assistance to efforts in organizing more service-learning programs in the future.


Adi-Irfan Che-Ani et al. (2014). A New Framework for Universiti Kebangsaan Malaysia Soft Skills Course: Implementation and Challenges. International Education Studies. 7(8): 1-10.

Alimul Aziz. (2007). Metode Penelitian Kebidanan Dan Teknik Analisis Data. Jakarta: Salemba Medika.

Amir Hasan Dawi. (2002). Penteorian Sosiologi Dan Pendidikan: Edisi Kedua. Tanjung Malim: Quantum Books.

Ary, D., Jacobs, L. C. & Razavieh, A. (1996). Introduction To Research In Education. (5th ed.) Orlando, FL: Harcourt Brace College Publishers.

Ash, S. L. & Clayton, P. H. (2009). Generating, Deepening and Documenting Learning: The Power of Critical Reflection in Applied Learning. Journal of Applied Learning in Higher Education Vol. 1, Fall 2009 25-48.

Astin, A., Vogelgesang, L., Ikeda, E., & Yee, J. (2000). How service-learning affects students. Los Angeles: Higher Education Research Institute.

Balciuniene, Inga. & Mazeikiene, Natalija. (2008). Benefits of Service-Learning: Evaluations from Students and Communities. Social Research. 1(11) 53-66.

Bielefeldt, A. R., Paterson, K. & Swan, C. (2009). Measuring the Impacts of Project- Based Service Learning. American Society for Engineering Education ( ASEE) Annual Conference and Exposition Proceedings. Paper 2009-1972. June 24-17.

Billig, S. H. (2000). The Effects of Service Learning. Service Learning General. Paper 42.

Billig, S. H. (2004) Heads, Hearts, and Hands: The Research on K-12 Service- Learning in Growing to Greatness 2004: The State of Service-Learning Report. St Paul, MN: National Youth Leadership Council.

Boyle-Baise, M. & Langford, J. (2004). There Are Children Here: Service Learning for Social Justice. Equity and Excellence in Education. 37 (55-66).

Braun, V. & Clarke, V. (2006). Using Thematic Analysis in Psychology. Qualitative Research in Psychology. 3 (2). pp. 77-101.

Bray, Cathy. (2008). Social Change And Diversity Education: A Literature Review. Transformative Dialogues: Teaching & Learning Journal. Vol.1(3).

Carlson, N. M. & McCaslin, M. (2003). Meta-Inquiry: An Approach to Interview Success. The Qualitative Report, 8(4), 549-569.

Cohen, L., Manion, L. & Morrison, K. (2007). Research Methods in Education. (6th ed). New York: Routledge.

Conway, J., Amel, E. L., & Gerwien, D. P. (2009). Teaching and Learning in the Social Context: A meta-analysis of Service-learning’s Effects on Academic, Personal, Social, and Citizenship Outcomes. Teaching of Psychology, 36, 233–245.

Creswell, J. W. (1994). Research Design: Qualitative And Quantitative Approaches. California: Sage Publication.

Creswell, J. W. (2008). Educational Research: Planning, Conducting And Evaluating Qualitative and Quantitative Research. (3rd ed). New Jersey: Pearson Prentice Hall.

Dayang Tiawa Awg Hamid & Abdul Hafidz Omar. (2009). Analisis Data Kualitatif. Universiti Teknologi Malaysia: Nasmax Sdn. Bhd.

Decuir-Gunbay, Jessica. D. (2008). Mix Methods Research In The Social Sciences. Dalam Best Practices In Qualitative Methods, Osbone Jason W. (ed). California: SAGE Publications.

Eby, J. W. (1998). Why Service-Learning Is Bad. Messiah College: Grantham Pennsylvania.

Ehrlich, T. (2000). Civic Responsibility and Higher Education. American Council On Education. Oryx Press.

Students. Journal for Civic Commitment. Vol. 23.

Eyler, J., Giles, D., Stenson,C., & Gray, C. (2001). At a glance: What we know about the effects of service-learning on college students, faculty, institutions, and communities, 1993-2000 (3rd ed.). Washington, DC: Corporation for National and Community Service.

Flanagan, C. A. (2004). Volunteerism, Leadership, Political Socialization and Civic Engagement. dalam Lerner, R. M. & Steinberg, L. (Eds). Handbook of Adolescent Psychology. 721-746. New York, NY:Wiley.

Furco, A., & Root, S. (2010). Research Demonstrates the Value of Service Learning. Phi Delta Kappan, 91(5), 16-20.

Hasliza Hassan. (2002). Ciri-ciri Kualiti Pelajar Untuk Keperluan Pekerjaan Pada Masa Kini. Seminar Antara Industri dan Institusi Pendidikan Awam. Universiti Teknologi Malaysia.

Hébert, A. & Hauf, P. (2015). Student Learning through Service Learning: Effects on Academic Development, Civic Responsibility, Interpersonal Skills and Practical Skills. Active Learning In Higher Education. 16(1), 37-49.

Hermens, A. & Clarke, E. (2009). Integrating Blended Teaching and Learning to Enhance Graduate Attributes. Education + Training, 51(5/6), 476–490.

Kamuche, F. U. (2006). Service learning and student performance. Academic Exchange Quarterly. Fall, 2006, Vol. 10 Issue 3, p187.

Kasali Rhenald. (2008). Change! Berubahlah. PTS Millennia: Kuala Lumpur.

Lebeau, J. E. (2012). Service Learning And Adult Students: Implications For Academic Achievement And Student-Faculty Interactions. Dissertation and Thesis. Washington State University.

Lim Chong Hin. (2007). Penyelidikan Pendidikan: Pendekatan Kuantitatif Dan Kualitatif. Shah Alam: McGraw Hill.

Mann, Jessica. & Casebeer, Daniel. (2016). Mapping Civic Engagement: A Case Study of Service-Learning in Appalachia. Education, Citizenship and Social Justice. Vol. 11(1) 85-96

Mason, J. (1996). Qualitative researching.SAGE Publications.

Mayhew, M. J., Rockenbach, A. N., Bowman, N. A., Wolniak, G. C., & Seifert, T. A. D. (2016). How College Affects Students: 21st Century Evidence That Higher Education Works. Vol 3. John Wiley & Sons.

McDonald, Betty. (2012). Assessment In Service-Learning. Trinidad, West Indies: University of Trinidad and Tobago.

Merriam, S. B. (1990). Case Study Research in Education: A Qualitative Approach. San Fransisco: Jossey Bass Publisher.

Mohd Najib Abdul Ghafar. (2004). Dinamika Sistem Pendidikan Tinggi. Skudai. Penerbit Universiti Teknologi Malaysia.

Moss, Larry Joseph. (2009). Effects of Service-Learning on Student Attitudes Toward Academic Engagement and Civic Responsibility. Dissertation and Thesis. Paper 7.

Ngai, E. W. T. (2006). Predicting the organisational adoption of B2C eâ€commerce: An empirical study. Industrial Management & Data Systems, 106(8), 1133–1147.

Noraini Idris. (2013). Penyelidikan Dalam Pendidikan. Malaysia: McGraw Hill.

Noriadah, A. K. (2013). The role of academic advisor in motivating students to perform service-learning. 2nd International Seminar on Quality and Affordable Education (ISQAE 2013).

Othman Lebar. (2007). Penyelidikan Kualitatif: Pengenalan Kepada Teori Dan Metod. Tanjung Malim: Universiti Pendidikan Sultan Idris.

Parker-Gwin, R. & Mabry, J. B. (1998). Service Learning as Pedagogy and Civic Education: Comparing Outcomes for Three Models. Teaching Sociology. Vol. 26, No. 4 276-291.

Patton, M. Q. (2002). Qualitative Research And Evaluation Method: 3 Edition. California:SAGE Publications. 99

Prentice, Mary. & Robinson, Gail. (2010). Improving Student Learning Outcomes with Service Learning. Washington, DC: American Association of Community Colleges.

Research Center on Academic Success (CRISES) (2005). International Observatory on Academic Achievement. Retrieved from /5493.

Rubin, H. J. & Rubin, I. S. (1995). Qualitative Interviewing: The art of hearing data. London: Sage Publications.

Sabitha Merican. (2009). Penyelidikan Sains Sosial: Pendekatan Pragmatik. Batu Caves: Edusystem Sdn Bhd.

Sedlak, C. A., Doheny, M. O., Panthofer, N. & Anaya, E. (2003). Critical Thinking in Students' Service-Learning Experiences. College Teaching, Vol. 51, No. 3 (99-103).

Sessa, V. I., Grabowski, S. & Shashidhar, A. (2013). Service-Learning Pedagogy, Civic Engagement and Academic Engagement: Multiple Bidirectional Relationships in College Freshmen. International Journal of Research on Service-Learning and Community Engagement. Vol 1(1).

Shank, G. D. (2006). Qualitative Research: A Personal Skills Approach (2nd ed). New Jersey: Person Merrill Prentice Hill. 100

Shivpuri, S., & Kim, B. (2004). Do Employers and Colleges See Eye to Eye? College Student Development and Assessment. NACE Journal 65 (1), 37-44.

Simonelli, J., Earle, D. & Story, E. (2004). Acompanar Obediciendo: Learning to help in collaboration with Zapatista Communities. Michigan Journal of Community Service Learning. 10(3):43-56.

Simons, L. & Cleary, B. (2006). The Influence of Service Learning on Students' Personal and Social Development. College Teaching, Vol. 54 (4), 307-319.

Skinner, R. & Chapman, C. (1999). Service-Learning and Community Service in K– 12 Public Schools. National Center for Education Statistics.

Steimel, S. J. (2013). Community Partners' Assessment of Service Learning in an Interpersonal and Small Group Communication Course, Communication Teacher. 27:4, 241-255, DOI: 10.1080/17404622.2013.798017.

Strauss, A. & Corbin, J. (1998). Basics of Qualitative Research: Techniques and Proceduresfor Developing Grounded Theory. (2nd ed.). Thousand Oaks, London. Sage Publications.

Tangian, S. A. (2001). Higher Education In The Perspective Of The Twenty-First Century. Russian Social Science Review. Vol 42 (5).

Taylor, S. J. & Bogdan, R. (1998). Introduction To Qualitative Research Methods: A Guide Book And Resources. (3rd ed). New York: John Wiley & Sons.

Teuku Iskandar. (1970). Kamus Dewan. Kuala Lumpur: Dewan Bahasa dan Pustaka.

Yu Ghee Wee & Farok Zakaria. (2012). Promoting Civic Engagement through a Service Learning Experience. International Journal of Humanities and Social Science. Vol. 2 No.12.

Zainal Abidin Safarwan. (1995). Kamus Besar Bahasa Melayu Utusan. Utusan Publications & Distributors: Selangor Darul Ehsan