EVALUATING AND INTEGRATING THE MCKNIGHT’S TRUST RELATED MODELS

Authors

  • Wong Chiet Bing Azman Hashim International Business School, UniversitiTeknologi Malaysia, 81310 UTM Johor Bahru, Johor
  • Khalil Md Nor Azman Hashim International Business School, UniversitiTeknologi Malaysia, 81310 UTM Johor Bahru, Johor
  • Ahmad Jusoh Azman Hashim International Business School, UniversitiTeknologi Malaysia, 81310 UTM Johor Bahru, Johor

Abstract

This paper primarily aims to develop a comprehensive model of initial trust by evaluating and integrating antecedents of interpersonal trust within the McKnight’s trust related models. We have firstly identified antecedents of interpersonal trustby reviewed the literature and subsequently classified them by evaluating the properties of the constructs. Based on the review, seven constructsrelated to antecedents of interpersonal trust have partly been identified toincorporatein and extend the McKnight’s trust models. They are: (1) situation normality, (2) structural assurance, (3) disposition to trust, (4) perceived site quality, (5) perceived vendor reputation, (6) co-brand image, (7) co-brand awareness. This study contributes academically by providing a comprehensive conceptual model, where these essential constructs are assembled together. Future empirical validation is suggested at the end of this paper.

References

Ajzen, I. (1988) Attitudes, Personality, and Behavior. Dorsey Press, Chicago, IL.

Dion, K., Berscheid, E. and Walster, E. (1972) ‘What is beautiful is good’, Journal of Personality and Social Psychology, 24(3), pp. 285–290. doi: 10.1037/h0033731.

Eastlick, M. A. and Lotz, S. (2011) ‘Examining the role of 5S practices as a facilitator of business excellence in manufacturing organizations’, International Journal of Retail & Distribution Management, 39(4), pp. 234–255. doi: 10.1108/09590551111117527.

Kim, K. and Kim, J. (2011) ‘Third-party Privacy Certification as an Online Advertising Strategy: An Investigation of the Factors Affecting the Relationship between Third-party Certification and Initial Trust’, Journal of Interactive Marketing. Direct Marketing Educational Foundation, Inc., 25(3), pp. 145–158. doi: 10.1016/j.intmar.2010.09.003.

Koufaris, M. and Hampton-Sosa, W. (2004) ‘The development of initial trust in an online company by new customers’, Information and Management, 41(3), pp. 377–397. doi: 10.1016/j.im.2003.08.004.

Lowry, P. B. et al. (2008) ‘Explaining and Predicting the Impact of Branding Alliances and Web Site Quality on Initial Consumer Trust of E-Commerce Web Sites’, Journal of Management Information Systems, 24(4), pp. 199–224. doi: 10.2753/MIS0742-1222240408.

Lowry, P. B., Roberts, T. L. and Higbee, T. (2007) ‘First Impressions with Websites : The Effect of the Familiarity and Credibility of Corporate Logos on Perceived Consumer Swift Trust of Websites’, Academy of Management Review, 4553, pp. 77–85. doi: 10.1007/978-3-540-73111-5_9.

Lowry, P. B., Wilson, D. W. and Haig, W. L. (2014) ‘A Picture is Worth a Thousand Words: Source Credibility Theory Applied to Logo and Website Design for Heightened Credibility and Consumer Trust’, International Journal of Human-Computer Interaction, 30(1), pp. 63–93. doi: 10.1080/10447318.2013.839899.

Malaysian Investment Development Authority (2018) Ongoing support for SMEs crucial. Available at: http://www.mida.gov.my/home/7436/news/ongoing-support-for-smes-crucial/.

Mayer, R. C., Davis, J. H. and Schoorman, D. F. (1995) ‘An Integrative Model of Organizational Trust’, Academy of Management Review, 20(3), pp. 709–734.

McKnight, D. H. and Chervany, N. L. (2001) ‘What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology’, International Journal of Electronic Commerce, 6(2), pp. 35–59. doi: 10.1080/10864415.2001.11044235.

McKnight, D. H., Choudhury, V. and Kacmar, C. (2002a) ‘Developing and Validating Trust Measures for e-Commerce:An Intergrative Typology’, Information Systems Departments, 3(3), pp. 334–359. doi: 10.1287/isre.13.3.334.81.

McKnight, D. H., Choudhury, V. and Kacmar, C. (2002b) ‘The impact of initial consumer trust on intentions to transact with a web site: A strust building model.’, Journal of Strategic Information Systems, 11, pp. 297–323.

Mcknight, D. H., L.Cummings, L. and L.Chervany, N. (1998) ‘Initial Trust Formation in New Organizational Relationships’, Acadamy of Management Review, 23(3), pp. 473–490.

Venkatesh, V. et al. (2003) ‘User Acceptance of Information Technology: Toward a Unified View’, 27(3), pp. 425–478.

Yang, M.-H. et al. (2009) ‘The Effect of Perceived Ethical Performance of Shopping Websites on Consumer Trust’, Journal of Computer Information Systems, 50(1), pp. 15–24. doi: 10.1080/08874417.2009.11645358.

Downloads

Published

2019-05-08

How to Cite

Chiet Bing, W., Md Nor, K., & Jusoh, A. (2019). EVALUATING AND INTEGRATING THE MCKNIGHT’S TRUST RELATED MODELS. Jurnal Kemanusiaan, 17(1-S). Retrieved from https://jurnalkemanusiaan.utm.my/index.php/kemanusiaan/article/view/320