• Jen Ling Gan Azman Hashim International Business School, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru , Johor
  • Halimah Mohd Yusof School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru , Johor


In this era, employees’ performance has been emphasized by organizations. This is because good employees’ performance could enhance the overall organizational performance. It is crucial to look for the factors or antecedents that could improve employees’ performance. Organizational communication is known as one of the significant contributors to employees’ performance. Based on social network theory, it is important to have good interaction through communication in order to improve the performance among employees in an organization. Therefore, the authors aimed to review the linkage between organizational communication and employees’ performance. However, the findings from previous studies failed to provide consistency on the linkage between the variables. The failure of providing consistency for the linkage between the variables has created an awareness to researchers for further investigation. Future researchers are suggested to conduct more studies in future in order to provide consistency of findings on the linkage between organizational communication and employees’ performance.


Altinöz, M. (2008). An Overall Approach to the Communication of Organizations in Conventional and Virtual Offices. Proceedings of World Academy of Science, Engineering and Technology. 31.

Armstrong, M. (2009). Armstrong's handbook of performance management: an evidence-based guide to delivering high performance. Kogan Page Publishers.

Atambo, W. N., &Momanyi, D. K. (2016). Effects of Internal Communication on Employee Performance: A Case Study of Kenya Power and Lighting Company, South Nyanza Region, Kenya. Imperial Journal of Interdisciplinary Research, 2(5).

Ayatse, F. A. (2005). Management information system: A global perspective. Makurdi: Oracle.

Balyan, R. K., &Balyan, S. (2012). Human resource development Text & Cases. India: Himalaya Publishing House.

Banerji, A. &Dayal, A. (2005). “A Study of Communication in Emergency Situations in Hospitalsâ€, Journal of Organizational Culture, Communications and Conflict 9(2), 35-45.

Bhatia, K., &Balani, M. (2015). Effective Internal Communication: A Crucial Factor Affecting Employees’ Performance. In Proceedings of International Conference on Management, Economics and Social Sciences, Dubai, 135-142.

Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette& L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1, 687–732). Palo Alto: Consulting Psychologists Press.

Campbell, J. P., McCloy, R.A., Oppler, S.H., and Sager, C.E. (1993). A theory of performance. In N. Schmitt, W.C. Borman and Associates Personnel Selection in Organizations, San Francisco, CA: Jossey-Bass.

Chen, J. C., Silverthorne, C., & Hung, J. Y. (2006). Organization communication, job stress, organizational commitment, and job performance of accounting professionals in Taiwan and America. Leadership & organization Development Journal, 27(4), 242-249.

DoÄŸan, H. (2008). Procedural Fairness and Communication Satisfaction as Factors in Mission Attachment of Employees: An Applied Research in a Motorcycle Firm. Journal of the Cukurova University Institute of Social Sciences, 17(3).

Femi, A. F. (2014). The Impact of Communication on Workers’ Performance in Selected Organisations in Lagos State, Nigeria. IOSR Journal of Humanities and Social Science, 19(8), 75-82.

Gitonga, M. K., Kingi, W., & Jean, U. (2016). Determinants of employees’ performance in Kenya Ports Authority. International Academic Journal of Human Resource and Business Administration, 2(2), 208-222.

Harris T.E. & Nelson, M.D. (2008).Applied Organizational Communication: Theory and Practice in a global Environment, New York: Lawrence Erlbaum.

Ince, M., Gül, H. (2011). The Role of the Organizational Communication on Employees‟ Perception of Justice: A Sample of Public Institution from Turkey. European Journal of Social Sciences. 21 (1).

Jiang, H., & Men, R. L. (2017). Creating an engaged workforce: The impact of authentic leadership, transparent organizational communication, and work-life enrichment. Communication research, 44(2), 225-243.

Kalla, H. K., (2005). “Integrated Internal Communications: A Multidisciplinary Perspectiveâ€, Corporate Communications: An International Journal, 10(4), 302-314.

Kour, R., &Abrol, D. (2017). Impact of Leaders Communication Skills on Employees’ satisfaction And Employees’ performance: A Study of Women Leaders in J&K Education Sector. Proceedings of International Conference on Emerging Trends in Engineering, Technology, Science, and Management. 274-283.

Malik, M. A. R., Butt, A. N., & Choi, J. N. (2015). Rewards and employee creative performance: Moderating effects of creative selfâ€efficacy, reward importance, and locus of control. Journal of Organizational Behavior, 36(1), 59-74.

Myers, M.T., and G.E. Myers. (1982). Managing by Communication – An Organizational Approach. New York: McGraw-Hill Book Company.

Nabi, N. M., Foysol, K. M., & Adnan, S. M. (2017). The Role and Impact of Business Communication on Employee Performances and Job Satisfactions: A Case Study on Karmasangsthan Bank Limited, Bangladesh. Arabian Journal of Business and Management Review, 7(301), 2.

Neves, P., & Eisenberger, R. (2012). Management communication and employee performance: The contribution of perceived organizational support. Human Performance, 25(5), 452-464.

Ogunola, A. A., &Akporaro, A. C. (2015). The Relationship between Organizational Communication and Job Performance of Employees of Selected Nigerian Brewing Industries. Journal of Information and Knowledge Management, 5(2), 85-91.

Orpen, C. (1997). The interactive effects of communication quality and job involvement on managerial job satisfaction and work motivation. The Journal of Psychology, 131(5), 519-522.

Philip, N. U., Umoh, G. I., & Amah, E. (2016). Internal Organizational Communication and Employees’ Performance in Selected Banks in Port Harcourt. International Journal of Novel Research in Humanity and Social Sciences, 3(3), 86-95.

Price, J. L. (1997). Handbook of organizational measurement. International Journal of Manpower 18(4-6), 303-558.

Rahman, M. S., & Taniya, R. K. (2017). Effect of Employee Relationship Management (ERM) on Employee Performance: A Study on Private Commercial Banks in Bangladesh. Human Resource Management Research, 7(2), 90-96.

Riel, C.B.M Van and Fombrun, .C. (2007) Essentials of Communication Skills, Abingdon: Routledge.

Rogers, Everett M., and Rogers, R. A. (1976). Communication in Organizations. New York: Free Press.

Samad, S. (2011). The effects of job satisfaction on organizational commitment and job performance relationship: A case of managers in Malaysia's manufacturing companies. European Journal of Social Sciences, 18(4), 602-611.

Sonnentag, S., &Frese, M. (2002). Performance concepts and performance theory. Psychological management of individual performance, 23(1), 3-25.

Stella, M., Joy, O. E. J., &Goodfaith, O. (2016). Effective communication and Organizational Performance: A Study of five selected firms in Anambra State. Advance Research Journal of Multi-Disciplinary Discoveries, 4(1), 56-67.

Tayo, P. and Olamigoke, A. (2006). Leadership Management and Challenges in a Globalized Economy(First ed). Institute of Business and Policy Development, Maryland Lagos.

Tololiu, M. I. (2015). The Influences of Women Leadership, Organizational Culture, Working Climate and Effective Communication on Employee’s Productivity at Pt. Bank Mandiri Area Manado. Jurnal EMBA: JurnalRisetEkonomi, Manajemen, Bisnis dan Akuntansi, 3(3), 199-207.

Von Krogh, G, Kazuo I., &Ikujiro N. (2000). Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. Oxford University Press.




How to Cite