Z. Yaacob, “Komitmen Kakitangan Sebagai Pemoderat Hubungan Antara Amalan Pengurusan Kualiti dan Kepuasan Pelanggan (EMPLOYEE COMMITMENT AS MODERATOR OF THE RELATIONSHIP BETWEEN QUALITY MANAGEMENT AND CUSTOMER SATISFACTION)”, Jur. Kemanusiaan, vol. 7, no. 2, Apr. 2017.