“Kesan Pengurusan Kualiti Terhadap Prestasi Perkhidmatan Pihak Berkuasa Tempatan (QUALITY MANAGEMENT EFFECT TOWARDS LOCAL AUTHORITY SERVICE PERFORMANCE)”. 2017. Jurnal Kemanusiaan 6 (2). https://jurnalkemanusiaan.utm.my/index.php/kemanusiaan/article/view/195.