YAACOB, Zulnaidi. Komitmen Kakitangan Sebagai Pemoderat Hubungan Antara Amalan Pengurusan Kualiti dan Kepuasan Pelanggan (EMPLOYEE COMMITMENT AS MODERATOR OF THE RELATIONSHIP BETWEEN QUALITY MANAGEMENT AND CUSTOMER SATISFACTION). Jurnal Kemanusiaan, [S. l.], v. 7, n. 2, 2017. Disponível em: https://jurnalkemanusiaan.utm.my/index.php/kemanusiaan/article/view/203. Acesso em: 5 may. 2024.