YAACOB, Zulnaidi. Kesan Pengurusan Kualiti Terhadap Prestasi Perkhidmatan Pihak Berkuasa Tempatan (QUALITY MANAGEMENT EFFECT TOWARDS LOCAL AUTHORITY SERVICE PERFORMANCE). Jurnal Kemanusiaan, [S. l.], v. 6, n. 2, 2017. Disponível em: https://jurnalkemanusiaan.utm.my/index.php/kemanusiaan/article/view/195. Acesso em: 7 may. 2024.