Kesan Pengurusan Kualiti Terhadap Prestasi Perkhidmatan Pihak Berkuasa Tempatan (QUALITY MANAGEMENT EFFECT TOWARDS LOCAL AUTHORITY SERVICE PERFORMANCE). Jur. Kemanusiaan. 2017;6(2). Accessed July 25, 2026. https://jurnalkemanusiaan.utm.my/index.php/kemanusiaan/article/view/195